Zales in Metairie, LA Closed now

Reviews about Zales

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  April 24, 2020, by Sheilla Ingram
  My husband and I went to Zales on Black Friday at which time he purchased a diamond bracelet for me. We did not have the actual credit card with us at the time as it was laying on my kitchen counter. They pulled the information up and we purchased the bracelet. Two days later I opened the envelope to find my new card and a $100 off coupon for my next purchase. Since I had received the $100 off before I purchased the bracelet I figured I could apply it to the purchase I just made. I called Zales customer service at which time it took me 9.2 minutes to get an actual human on the phone!!! THEN after explaining what I was calling for she placed me on hold for another 2.1 minutes only to come back and tell me she didn't know the answer and to call the actual store it was purchased at!!!! I called the store and explained about the $100 coupon. The manager proceeds to tell me since it was a black Friday sale that the coupon is no good. I read the back of the card which said good for regular, sale and clearance items. He STILL said it would not apply because the bracelet was a black Friday deal. I argued and read the back of the card again to him. After going back and forth he said to bring the card and he would "see" if he could apply it! My frustration is I called both customer service and the actual store and neither knew an answer! Makes me want to close the account!